Exchanges

Our exchange service is temporarily unavailable. Don’t worry, anything you’ve returned for an exchange will be automatically refunded. See more info below.

  • Can I exchange my order?

    电竞之家网站We’ve had to pause exchanges for now. Don’t worry, anything you’ve returned for an exchange will be automatically refunded. You can place a new order for the item you wanted using your original offer code. If you don’t have the code, enter a note into the ‘Other instructions’ section of our checkout page saying it’s an exchange replacement, along with your original order number and our team will apply the offer for you.

    If you used PayPal to pay for your order, sorry to say that we’re unable to offer an exchange. Please return your item(s) for a refund and place a new order.

  • Do I have to pay for postage if I want to exchange an item?

    We’ve had to pause exchanges for now. Don’t worry, anything you’ve returned for an exchange will be automatically refunded.

    电竞之家网站You will be pleased to know that we don’t charge for standard delivery on exchange orders.

    电竞之家网站Sorry, but we're unable to offer exchanges on orders paid for via PayPal. Please return your item(s) for a refund and place a new order.

  • What if I want to exchange my item for something cheaper or more expensive?

    We’ve had to pause exchanges for now. Don’t worry, anything you’ve returned for an exchange will be automatically refunded.

    Any price difference will be refunded back to the original payment method, or charged according to the instructions you have given us on the returns form.

    Please visit our Returns page for instructions on how to return your order.

    电竞之家网站Sorry, but we're unable to offer exchanges on orders paid for via PayPal. Please return your item(s) for a refund and place a new order.

  • How long do I have to exchange items?

    We’ve had to pause exchanges for now. Don’t worry, anything you’ve returned for an exchange will be automatically refunded.

    You have 3 months from receipt of your items to ask for an exchange.  We also operate a 365 day quality assurance guarantee. Please see our Returns page for the full returns policy.